Shipping policy

SHIPPING POLICY

Processing & Fulfillment
All orders placed through The 102 Brand are fulfilled individually. Please allow 2–5 business days for your order to be fulfilled and prepared for shipment. You will receive a tracking number via email once your order has shipped. Please allow 24–48 hours for tracking information to update after you receive it.

Domestic Shipping — United States
We offer two shipping options at checkout:
Economy — $4.29 | 4–8 business days after fulfillment
Standard — $4.75 | 2–5 business days after fulfillment

International Shipping — Worldwide
Standard — $4.75 | 10–30 business days after fulfillment

International delivery times vary by country and are subject to customs processing.

Please note that international customers are responsible for any customs fees, duties, or import taxes that may be applied by their country upon delivery. These charges are not included in your order total and are outside of our control.

Order Tracking
Once your order ships, you will receive a confirmation email with your tracking number. If you have not received tracking information within 7 business days of placing your order, please contact us at support@the102brand.com.

Lost or Delayed Packages
If your tracking shows no movement for more than 10 business days domestically or 30 business days internationally, please reach out to us at support@the102brand.com with your order number. We will investigate and work to resolve the issue as quickly as possible.

Incorrect Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for orders delivered to an incorrectly entered address. If you realize you’ve made an error, contact us immediately at support@the102brand.com. We will do our best to correct it, but we cannot guarantee changes can be made once an order has entered fulfillment.